We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Customized or engraved items are not eligible for returns unless they are defective.

At this time please email info@storeaura.com for returns.

The refund will generally be processed using the original payment method within seven business days after we receive the returned item. We regularly review return activity for signs of abuse and retain the right to refuse returns if we determine there has been misuse of our return policy, including but not limited to frequent returns, returning empty packages, reselling activities, or fraudulent behavior.

At this time please email info@storeaura.com for returns.

After placing your order, you will receive an order confirmation email that includes a tracking number and a link to track your order's progress. You can either track your order directly through the link provided or by visiting the courier's website and entering the tracking number. If you encounter any issues with tracking your order or if you haven't received a tracking number within 24 hours of your purchase, please contact our customer support team for assistance. For international orders, the tracking process remains the same.

Our shipping times vary depending on the shipping method chosen:

• Standard Shipping: Typically arrives within 3-5 business days.
• Expedited Shipping: We offer two expedited options:
• International Shipping: Usually takes 6-10 business days to arrive, depending on your location.

Please note that orders are processed and shipped out within 1-2 hours on business days. If you place an order during the weekend or on a holiday, it will be processed on the next business day.

Yes.

At AURA, we offer Free Standard Shipping for domestic orders over $100.

AURA offers a premium selection of different materials, including solid gold chains, bracelets, rings, and pendants. Our solid gold products use solid 14k gold, a great choice for everyday wear. Shop our solid gold jewelry collection here.

AURA sources our jewelry from ethically made materials and suppliers in the United States (Philly and LA). We create original pieces and offer a LIFETIME GUARANTEE. We're also a community brand and engage with our customers beyond every sale. We're a long term experience.

We carry jewelry with multiple material types. Check the materials on the product page.

The gram weight of our products can vary slightly based on manufacturer methods, which is why we estimate our products' gram weights within a 5 gram +/- range.

We have sizing guides.